If you are not happy with the solution provided by the person working on your case, you can contact Mr. Omar Khan at okhan@khans-solicitors.co.uk or calling on 020 8553 5995. He will then do a proper investigation on your complaint and will provide you a solution within ten business days. If we believe that a face to face meeting will be helpful to resolve the issue, we may ask you to attend a meeting.

You can contact The legal ombudsman if you believe that your matter is not resolved by us. The legal ombudsman will investigate your complaint independently of how it was dealt by Khans Solicitors.

Make sure that you have tried to resolve your complaint with us as the legal ombudsman will check that. If you have contacted us and not satisfied, then you must take your complaint to the legal ombudsman:

• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

For more information about the legal ombudsman, you can contact them:

In addition to the above, complaints about our behaviour can also be raised with the SRA. Click here for further information.